Privacy Policy | Hightop Games

1. Introduction

Hightop Games LLC ("Hightop Games," "we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect information when you use our games, apps, websites, and player support services (collectively, the "Services"). A particular Service may provide additional privacy information where its features require it.

2. Information We Collect

The information processed depends on the Service and the features you use. Not every Service uses every category listed below.

Game progress and settings: Some Services store progress, settings, and session state locally on your device so you can continue where you left off.
Support information: If you contact us, we receive the email address, game or Service name, request type, subject, message, optional in-game user ID, and any other information you choose to provide.
Usage and diagnostics: Some Services use privacy-limited analytics, including Google Analytics for Firebase, to process app interactions, sessions, screens, settings-related events, app-instance identifiers, device and operating-system information, approximate location derived from IP address, and diagnostic information.
Content delivery and technical requests: When a Service requests hosted content or configuration, the provider may process technical information such as IP address, app version, request time, and delivery status.
Optional account information: If a Service offers optional sign-in, we receive only the identifiers or information supplied by the sign-in provider and described at that time.
Advertising-related information: Some Services may display ads. Where ads are used, the Service and its store disclosure will identify the relevant advertising partner and available consent choices.

When a Service uses our privacy-limited analytics configuration, it does not use Apple's advertising identifier (IDFA) and denies ad storage, ad user data, and ad personalization. We do not intentionally include player-created photo contents or filenames, email addresses, phone numbers, passwords, or payment-card details in custom analytics events.

3. How We Use Information

We use information to provide and maintain the Services, save progress and settings, understand gameplay and feature usage, improve performance and reliability, respond to support requests, prevent fraud or abuse, comply with law, and protect our rights. We do not sell or rent personal information.

4. Third-Party Services

We use service providers only where needed to operate a Service. These may include:

Google Analytics for Firebase: Some Services use Firebase Analytics for app measurement. Google may process app-instance identifiers, usage events, device information, and related technical data under its terms. Learn more in Firebase's data collection documentation and Google's Privacy Policy.
Support infrastructure: Our support form uses Google Cloud and Firebase infrastructure to deliver requests to our support inbox.
App stores: Apple App Store, Google Play, or another distributor may process downloads, purchases, and account information under its own privacy and payment terms.
Advertising providers: A Service that displays ads may use a provider such as Google AdMob, subject to the notice and consent choices provided for that Service.

These providers process information under their own privacy policies and contractual terms.

5. Permissions and Player Content

A Service may request access to device features, such as photos, camera, or sharing, only when needed for a feature you choose to use. The permission prompt or in-app explanation describes the purpose. We do not use player-created photo contents or filenames for analytics.

6. Data Retention and Security

Local game progress and settings remain on your device until you clear app data or uninstall the Service. We retain support requests and service data only as long as reasonably necessary to respond, operate the Services, meet legal obligations, resolve disputes, and enforce agreements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

7. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information, we will take reasonable steps to delete it.

8. Your Rights and Choices

You can clear locally stored app data through device settings or by uninstalling the Service. Where a Service offers analytics, advertising, account, or permission controls, you can use those controls to manage your choices. Depending on where you live, you may also have rights to access, correct, delete, or restrict certain personal information. Contact privacy@hightopgames.com to make a privacy request.

9. Changes to This Policy

We may update this policy as our Services change. We will post the updated policy here and revise the effective date. If a change is material, we will provide additional notice where required.

10. Contact Us

For privacy questions or requests, email privacy@hightopgames.com. For gameplay or technical help, visit Player Support or email support@hightopgames.com.